Stationed at a BFPO address? Read this to see if you qualify for zero rated VAT!

BFPO address outside EU?

If your BFPO address is outside the EU and the delivery address clearly shows the country on it or we can identify the BFPO number/Operation as being a non EU country i.e. Op Herrick, Op Telic, then we will refund you the VAT.

In order to qualify for this VAT refund we need to be able to prove to the TAX man that these goods have been exported and as such we need customers to complete both their invoicing and delivery details correctly. As customers located at BFPO address (either EU or Non EU) we are able to post items to you at UK postal rates as opposed to international rates irregardless of which ever country you may actually be serving in.

In order for us to process your order correctly with the minimum amount of administration please follow these steps.

"Buy" the items you require and add them to your shopping cart.

When prompted select the 'United Kingdom' for the location to which you require the items delivered. Do this irregardless of which ever country you may actually be in!

Confirm the details of the order and then select the 'Checkout' option

In the 'Billing Address' section we require your details as shown on your bank statement. This is the address to which your credit/debit card is registered. We need these details in-order to authenticate your details with your bank

In the 'Delivery Address' section complete these details as per the location to which the items are to be sent.

Select your 'Payment' method and pay for your items

Click here for an example

By using the above method you will only be charged the UK postal rate as opposed to the International rate, this applies to all BFPO addressees. Then and providing we can identify your BFPO address as being a non EU country, when we process the order we will manually deduct/refund the VAT. (To work out your VAT saving divide your total amount by 1.175) Please note; We'll refund the VAT normally after 14 days. This allows time for the order to reach you and also to be returned if needed. If you let us know your happy with the product once you get it then we'll refund the VAT as soon as we receive your acknowledgement.

If it is not obvious from the delivery address or we are unable to prove the destination is outside the EU then we need a copy of a VAT exemption form signed by your CO. Please order your items via the online store and then send us a short e-mail with your order reference number and let us know that the exemption form will follow. Then fax or e-mail us the form on + 44 0 1204 306121. We can only send the goods once we receive the form.

Click here for a sample of the TAX exemption form which requires completion by your CO.

(Right Click and save target.....Word Document)

BFPO inside the EU?

Certain BFPO locations are eligible for VAT free sales. We can do these only if you fax a copy of the VAT exemption form to us signed by your CO. Please order your items via the online store and then send us a short e-mail with your order reference number and let us know that the exemption form will follow. Then fax or e-mail us the form on + 44 0 1204 306121. We will then manually deduct/refund the VAT. We can only send the goods once we receive the form.

Note: Op Herric and Op Telic Mail

Please note; As a point of information there are size and weight restrictions (2kg) for packages to all Op Herric and Op Telic posts. If your ordered items are over the 2KG weight limit we will separate your order into multiple packages. In extreme cases where it is not possible for us to do this, maybe due to one large single item being purchased we will inform you by e-mail and offer any other possible solutions.

Problems or Queries!

For some customers it may be easier for you to send us an e-mail listing the items you require and where you want them shipping to. We will then work you out a manual invoice which you can pay using your credit/debit card. Alternatively you can always phone us on +44 0 1204 306121