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Stationed at a BFPO address? Read this to see if you qualify for zero rated VAT!

BFPO address outside EU?
If your BFPO address is outside the EU and the delivery address clearly shows the country on it then we will not charge you VAT. To do this please select the UK from the drop down list when prompted. Complete your billing address details as per normal with UK postal code etc. In the delivery address details maintain the Country field as the UK but place your true country i.e. Afghanistan on the County field above with your BFPO number in the Post Code field i.e. BFPO 987. By using the above method you will only be charged the UK postal rate as opposed to the International rate. When we process the order we will then manually deduct/refund the VAT. (To work out your VAT saving divide your total amount by 1.175) Please note; We'll refund the VAT normally after 14 days. This allows time for the order to reach you and also to be returned if needed. If you let us know your happy with the product once you get it then we'll refund the VAT As soon as we receive your acknowledgement.

If it is not obvious from the delivery address that the destination is outside the EU then we need a copy of a VAT exemption form signed by your CO. Please order your items via the online store and then send us a short e-mail with your order reference number and let us know that the exemption form will follow. Then fax or e-mail us the form on + 44 0 1204 306121. We can only send the goods once we receive the form.

Click here for a sample of the TAX exemption form which requires completion by your CO.

(Right Click and save target.....Word Document)
 

BFPO inside the EU?
Certain BFPO locations are eligible for VAT free sales. We can do these only if you fax a copy of the VAT exemption form to us signed by your CO. Please order your items via the online store and then send us a short e-mail with your order reference number and let us know that the exemption form will follow. Then fax or e-mail us the form on + 44 0 1204 306121. We will then manually deduct/refund the VAT. We can only send the goods once we receive the form.

Note: Op Herric and Op Telic Mail

Please note; As a point of information there are size and weight restrictions (2kg) for packages to all Op Herric and Op Telic posts. If your ordered items are over the 2KG weight limit we will separate your order into multiple packages. In extreme cases where it is not possible for us to do this, maybe due to one large single item being purchased we will inform you by e-mail and offer any other possible solutions.


Problems or Queries!

For some customers it may be easier for you to send us an e-mail listing the items you require and where you want them shipping to. We will then work you out a manual invoice which you can pay using your credit/debit card. Alternatively you can always phone us on +44 0 1204 306121

Please note:- Books are already rated at zero level VAT

Telephone 01204-306121

Monday to Friday 9:00am to 5:00pm

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For any items not in stock we'll refund the postage (UK Only)

*Monday to Friday for in stock items

* No Quibble Guarantee - Providing all items are returned to us in the original condition & packaging. Postage fee's are not refundable. Click here for our Customer Services pages including our full T&C's & Returns Policy

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This site was last updated 02-05-2008