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1. How long will it take for my
order to arrive?
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Generally, depending on where the delivery address is
located, most orders to the UK should arrive within 1 to 4 working days
of dispatch. For international orders items should arrive within 5 to 15
days.
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2. How do you deliver your items?
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For UK customers we send out all deliveries via Royal
Mail and Parcel Force using their next day (First class/Special delivery
services [dependent upon value of items]) or standard delivery
services. For international services
Airsure is our preferred option. All items require a signature upon
receipt. If you have any queries regarding delivery options, including
upgrading to Saturday deliveries etc, please phone us prior to ordering
your items. Where items are marked 'Free delivery', these items are
despatched using standard services. If you wish to upgrade to next day
please phone us prior to ordering your items.
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3. How do you work out your
delivery charges?
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The amount charged for deliveries is based on the
weight and number of the items purchased. i.e. 1 t-shirt weights approx
220grms with the delivery charge to the UK of £2.50. If you were
to buy 2 t-shirts then the total weight would be 440grms with a delivery
charge of £3.70. 3 t-shirts would be £4.50.
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4. How will I know when the order
is dispatched?
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Once the order has been dispatched we will notify you
by e-mail that your items are on their way to you and where possible
include any tracking information that we have.
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5. What are the other
alternative ways to order?
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If you do not wish to order/purchase online, please
contact us here, you can either send a cheque
(this would take 14 days to clear), postal order (this is dispatched
immediately) or by direct bank transfer.
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6. What other methods of
payment do you accept?
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Online payments can be made using American Express,
Visa credit cards, Visa debit cards, Mastercard, Maestro, Solo Visa Electron,
Visa Delta and JCB cards. We also accept cheques, postal orders
and bank transfers, either local or international.
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7. How secure is your on-line
payment system
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KMNW uses secure on-line credit card processing via
The Protx payment system uses a combination of established
and innovative techniques to ensure the security and integrity of all
sensitive data. Their internet facing web servers are certified by Verisign,
this ensures that no third parties can impersonate Protx to obtain secure
information. Click the Protx logo for more information. |
7. What countries to you deliver
to?
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As well as delivering to the UK, we also deliver to
Ireland, USA, Canada and a number of European countries. If your country
isn't listed please e-mail us.
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8. Do I have to pay UK VAT (TAX)
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For orders made from the UK or
the European Union, 17.5% VAT is included in the product prices. For
orders made from other countries outside the European Union 17.5% is
deducted. For BFPO information please click here
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If you have any further queries, please
e-mail or use our
contact information
Please refer to our
terms and conditions.
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